1.2 Why should I honour my print project to BIGPRINT instead of some other company?
BIGPRINT.COM.MY is a collaboration of a team of professionals who are dedicated to meeting your expectations.
We offer competitive pricing for online ordering with the quality and commitment of people who care.
1.3 What are your business hours?
Monday – Friday : 8:30am - 5:30pm -- Malaysia Time (Kuala Lumpur, MY : GMT +0800)
Saturday : 8:30am - 1:30pm
Sunday, Public Holidays and Festive : Office Closed
During working hours, you can call our business hotline @ +6.03-6259 5233 for any of your printing needs and order enquiries.
After working hour, you can still reach us by dropping us an email via our online form and we shall to respond to your inquiry at our soonest possible.
1.4 How long does it take from the time I submit my order until you begin working on the job?
Any jobs that come in before 12.00pm each day except weekend during working hour will be going through our job process verification line on the same day.
A proof will be prepared within 3 hours if your files have been prepared properly. If there is a problem with your file,
we will contact you immediately to keep your project moving forward. For more detail schedule, please refer to timeline needed for each different printing sizes needed.
1.5 What type of printing services do you provide?
We provide high quality color offset printing, digital printing and inkjet printing using Computer-to-Plate technology
Offset Printing includes: Full color namecard (business card)
Full color flyers
Full color leaflet
Full color booklet
Full color catalogue
Full color Sticker
Full color bookmark
Full color folder
Full color poster
Full color letterhead
Full color paperbag
Full color book & Reports
Digital Printing includes: Full color namecard (business card)
Full color flyer
Full color poster
Full color sticker and label
Inkjet Printing includes: Full color bunting
Full color banner
Full color Poster
1.6 What is the minimum order of each printing services?
Please refer to each different printing sizes needed in our services provided.
1.7 What is your printing process?
We specialise in four colors (CMYK) offset for all of our products. This enables unlimited brilliant color combinations with finest printing quality.
1.8 Can you provide die-cutting, foil-stamping, embossing & debossing, lamination, spot UV capabilities and hot-stamping capabilities?
Yes. We have all the above capabilities. We also assist our customer for more complex customised projects that require special inks, different binding techniques,
finishing options and more. Please go to our printing service page and fill out the request for a quote.
1.9 How long will it take until my printed pieces are delivered?
Each printing project will have different production schedules. For more detail schedule,
please refer to timeline needed for each different printing sizes needed to avoid the delay in your printing.
1.10 Will I receive the exact quantity I order?
We practice the printing industry standard that allow for a variation amount of +- 5% over and under on quantity.
Nevertheless, we will make an effort to keep our production to meet your exact order.
1.11 How can I make multiple orders from different various printing sizes?
The best way to order multiple orders is to order each item separately. Each sizes have different printing timeframe.
You can give your elements similar names so that we know they are related and we can try our best to put them all on the same production schedule
so that they can be delivered at the same time.
1.12 Can I alter my ordering for a different finishing or printing process for my orders?
No. Every file we received and screened through will be immediate process if there is no problem with your file.
Thus, it is no possible to have different finishing once printing process started.
1.13 Do you do customisation printing?
Yes, we do handle customize projects. Just go to our contact form page and fill out the request for a quote. Be sure to indicate the finished size you desire.